Rippit | Trust Center
Rippit Trust Center
Rippit is committed to the security of our customers and their data. Here is how we protect information and comply with industry standards and regulations.
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Compliance

Rippit security and compliance certifications, attestations, policies and security reports apply across our entire organization, covering all core processes, infrastructure, and applications. This includes Rippit web application, the Screen Capture chrome extension, and desktop application.

SOC 2 Type 2

Service Organization Controls (SOC 2) (Type II) - Security, Confidentiality and Privacy

ISO 27001

ISO/IEC 27001 information security, cybersecurity and privacy protection

ISO 42001

We are proud to share that our team is fully aligned with the requirements of ISO/IEC 42001 for AI management systems, demonstrating our commitment to trustworthy, and secure AI practices.

PCI

PCI DSS 4.0 Level 1 Service Provider AOC

HIPAA

Type 1 Attestation (AT-C 105, AT-C 205 and AT- C 315) HIPAA / HITECH

GDPR

Protect the personal data and privacy of EU and UK citizens for transactions that occur within EU member states and UK

CCPA

California Consumer Privacy Act, is legislation designed to improve the data privacy of California residents

AWS Qualified Software / Partner

AWS Foundational Technical Review (FTR) Validation making us an officially certified AWS Partner. This validates MaestroQA's alignment with AWS’s highest standards of security, reliability, and operational excellence.

Rippit Overview and Security

Rippit

Rippit is a Quality Management, Coaching, and Analytics Solution that helps assess areas of improvement within the customer experience to drive customer loyalty and satisfaction. We help organizations achieve this through workflow automations, human-driven assessments, and in-depth reporting. Rippit, formerly MaestroQA was founded in November 2013 with the objective of helping companies improve the quality of their customer experiences. Rippit allows companies to monitor, quantify, and improve their support by providing a platform for review and collaboration on customer conversations. The organization is based in New York City and serves customers around the world with their cloud based solution. Rippit services many industries and organizations around the world, varying from small and medium businesses to Fortune 500 enterprises.

Rippit is also the recommended Quality Assurance partner for Zendesk and Salesforce. Rippit has officially received AWS Foundational Technical Review (FTR) Validation making us an officially certified AWS Partner. This validates our alignment with AWS’s highest standards of security, reliability, and operational excellence.

Security

Rippit is committed to the security of our customers and their data. As a cloud-based company entrusted with some of our customers’ most valuable data, we are focused on keeping you and your data safe. Rippit undergoes periodic penetration testing and vulnerability assessments, is designed to be GDPR-compliant, and encrypts data at rest and in-transit.‍ Our customers entrust sensitive data to our care. Keeping customer data safe is our priority.

Secure and Reliable Infrastructure

Rippit uses Amazon Web Services (AWS) for secure and resilient hosting of staging and production environments. Rippit leverages multiple availability zones to redundantly store customer data. AWS data centers are monitored by 24×7 security, biometric scanning, video surveillance and are continuously certified across a variety of global security and compliance frameworks.

Customer Data

Data used - Employee performance data entered into the system through use of our product. Our product pulls ticket data as defined by the credentials provided to Rippit during initial configuration/setup with customers. Rippit also provides an option to limit/tag certain fields within the ticket and block the data for the marked fields to be pulled.

All data is encrypted at rest, in transit, and during backup. Access to data is limited to authorized personnel. Data retention in configurable, and data deletion process is in place.

Bug Bounty

We partner with HackerOne to run a private bug bounty program to help surface and resolve security vulnerabilities before they can be exploited.

AWS-Validated Solution for Your Business

Our product has been validated by AWS through the Foundational Technical Review (FTR), demonstrating adherence to the highest standards of security, reliability, and operational excellence.

What this means for our customers:

  • Trust: AWS Qualified Software and Partner Badges ensure credibility.
  • Reliability: Built on AWS best practices for seamless performance.
  • AWS Ecosystem Alignment: Listed on AWS Partner Discovery Portal and Solutions Finder.

    • Compliance

    Rippit security and compliance certifications and attestation reports are linked in the resources section below. The certifications and attestation reports apply across our entire organization. This includes the Rippit Web Application, Chrome Extension (pertinent to screen capture only) and Desktop Application (pertinent to screen capture only)

    Privacy Documents

    Acceptable Use Policy Link to Rippit Acceptable Use Policy.
    Cookie Policy [Please refer to the Resources section]
    Security Contact - [email protected]
    Rippit Privacy Policy
    Data Processing Addendum (DPA): Rippit's standard Data Processing Addendum governing the processing and protection of customer personal data, including applicable international data transfer provisions - View Rippit Data Processing Addendum

    Monitoring

    Continuously monitored by Secureframe

    Resources

    SOC 2 Type 2 Report

    Security, Confidentiality and Privacy Criteria; Period - October 1, 2024 - September 30, 2025

    ISO27001 Certificate

    Current Certificate valid until: January 6, 2028

    ISO42001 Certificate

    Current Certificate valid until: November 5, 2028

    PCI DSS 4.0 AOC

    Level 1 Service Provider

    HIPAA report

    Information Security Policy

    Penetration Test Report

    Data Flow & Network Diagram

    Rippit Cookie Policy

    Subprocessors

    Amazon Web Services

    Cloud hosting, infrastructure, and managed AI services (including Amazon Bedrock, where applicable). Available regions: US and EU

    MongoDB

    Data Processing

    Coralogix

    Monitoring operations of Rippit Services

    Fullstory

    Product analytics and debugging - no end user data shared

    Google Cloud Platform

    Enabling Gemini as an LLM provider for in-product services. Data shared only if using Gemini as LLM provider.

    Data location: US

    FAQs

    Rippit currently integrates with Okta, One Login, Jump Cloud, Duo, ADFS, Azure SAML, and Google SAML for JIT user provisioning, SCIM, and SSO. We also support integration with other SSO solutions so long as they support creation of custom applications. If you have questions on if your solution is supported, please reach out to your Rippit account representative. Refer to our help article at - https://help.rippit.com/en/articles/6715940-saml-sso-single-sign-on-integration-details
    With Rippit, admins can provide limited-access permissions to certain accounts. Below are the roles that are available in Rippit: Admin Limited Admin Grader Manager Agent (Limited to Professional and higher packages) Limited Agent (limited to Professional and higher packages)

    Monitoring

    Change Management

    Software Change Testing
    Software changes are tested prior to being deployed into production.
    Secure Development Policy
    A Secure Development Policy defines the requirements for secure software and system development and maintenance.
    Configuration and Asset Management Policy
    A Configuration and Asset Management Policy governs configurations for new sensitive systems
    Change Management Policy
    A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
    Production Data Use is Restricted
    Production data is not used in the development and testing environments, unless required for debugging customer issues.

    Organizational Management

    Personnel Acknowledge Security Policies
    Internal personnel review and accept applicable information security policies at least annually.
    Information Security Program Review
    Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.

    Confidentiality

    Data Retention and Disposal Policy
    A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
    Data Classification Policy
    A Data Classification Policy details the security and handling protocols for sensitive data.

    Incident Response

    Incident Response Plan
    An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

    Risk Assessment

    Risk Assessment and Treatment Policy
    A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
    Risk Assessment
    Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
    Vendor Risk Management Policy
    A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.

    Access Security

    Unique Access IDs
    Personnel are assigned unique IDs to access sensitive systems, networks, and information
    Access to Product is Restricted
    Non-console access to production infrastructure is restricted to users with a unique SSH key or access key

    Communications

    Privacy Policy
    A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.